At ChronoStone our customer's satisfaction is very important to us and we take it seriously. To help ensure 100% satisfaction, we have created a guarantee that we stand by for each and every order here on our store.
1. Every order ships out with a tracking number so you can trace the package movements from the warehouse to your doorstep.
2. If for any reason you do not receive your product (ie the mail carrier misplaces the item) we will refund your purchase in full.
3. If you receive the wrong item, we will replace it at no cost to yourself with visual confirmation of the receipt of the wrong item.
4. You will receive your order in 45 days or less. Most orders do arrive within 7-21 days however there are times when a carrier or customs related issue may delay the item. In the event this happens, one of our team will gladly investigate the issue and attempt to bring a resolution to the matter to your satisfaction.
If you have any questions regarding our guarantee or ordering on ChronoStone, please contact us using our contact page.